Unlike traditional product management raies, this position focuses on service delivery management within the context of DIGIT's DevSecOps programme , ensuring that our current DevSecOps offering can be transformed from a set of tools to a coherent service offering in the form of a DevSecOps platform.
Mission
As Product Manager, you will oversee the lifecycle of this service offering, from conception to delivery, ensuring they align with customer expectations, regulatory requirements, and performance metrics. Vou will work closely with cross-functional teams, including architects, operations, and business stakeholders, to define and prioritize work in accordance with the SAFe methodology.
The successful candidate will be part of the sector DIGIT B.4.001 Developer Journey as a de facto Service Delivery Manager, thus directly interfacing with officiais and reporting directly to the Head of Sector.
Competences techniques
Your key responsibilities will be:
Lead the DevSecOps programme in creating a unified service offering across the European Commission.
Ensure excellent communication and setting clear expectations with DIGIT B4's customers.
Convert business needs into actionable work packages.
ldentify knowledge gaps within the team and aiding in recruiting the right resources.
Deliver a minimum viable product (MVP) for the planned DevSecOps platform and services by the first hait of 2025.
Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for DevSecOps, ensuring alignment with long-term organizational goals.
Pl Planning: Lead and coordinate Program lncrement (Pl) planning within the ART, ensuring the prioritized services and features are broken down into manageable tasks for development and operations teams.
Cross-Functional Collaboration: Collaborate with system architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements.
Stakeholder Management: Serve as the primary interface between the ART, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding cloud services.
Customer Feedback and lteration: Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring cloud services meet evolving needs.
Data-Driven Decision Making: Utilize data and KPls to guide prioritization decisions, focusing on service performance, user satisfaction, and business value.
Compliance and Risk Management: Ensure all services comply with security, legal, and regulatory requirements, working closely with the legal and security teams.
Innovation and Continuous lmprovement: Stay up to date with industry trends and innovations in cloud service management to improve efficiency, performance, and service offerings.
Preferred qualifications are :
SAFe certification (SAFe Product Manager/Owner or similar).
Familiarity with ITIL service management practices or certifications.
Proven track record of stakeholder management in complex, multi-vendor environments
Competences generales
5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management.
Strong understanding of Devüps processes and related technologies. Experience in Cloud service delivery and management.
Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus).
Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities.
Strong background in Agile methodologies and leading cross-functional teams in fast-paced environments.
Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence.
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams.
Strong organizational skills, with a focus on delivering high-quality services on time and within scope.
Experience with budgeting, forecasting, and financial oversight for service-related projects.
Langues
Fluency in English (written and spoken) is required; proficiency in any other European languagc is a plus.
Only European Union nations are eligible for the offer.
Notre offre
You will join the Cosmos Team, a group of approximately 400 top professionals responsible for providing the European Commission with data center (DC) and cloud infrastructure, cybersecurity, and automation services. As part of a fully Agile organization made up of squads and tribes, you will collaborate with scrum masters, product owners, developers, DevOps engineers, and others to design, build, and manage the IT solutions used by the various Directorates-General of the European Commission.
In this cutting-edge IT environment:
You will assess your career development and training plan annually.
You will enjoy the flexibility of working from home to maintain a healthy work-life balance.
You will benefit from a competitive salary package, including additional legal benefits.
